Last mile delivery has been at the forefront of the logistics industry, enhancing the delivery process across enterprises. While the last mile is fantastic, going the “extra mile,” if you will, is even better. Enter last yard delivery, the true final stage of the delivery process. An increased focus on last yard delivery has brought new workflows and automations to the table, giving your team the resources to easily streamline your delivery process. Here, our team discusses last mile vs. last yard delivery, their benefits and challenges, and how you can leverage last yard delivery for your business.
What is Last Mile Delivery?
Last mile delivery refers to the last leg of the delivery journey, getting a package from the closest warehouse or hub to the customer, or in the case of an enterprise, to the employee. Generally speaking, last mile delivery is completed through the following steps:
- The employee places an order to the business
- Order arrives at the company warehouse, distribution center, or mailroom
- Mailroom staff transfer orders to the delivery personnel
- Items are scanned onto the delivery vehicle
- The courier receives proof of delivery from the recipient (employee)
With last mile delivery, the scope does not have to focus on an exact mile, but rather the last steps to the recipient, whether it be less than a mile or multiple miles across your enterprise campus. Last mile delivery accounts for 40-50% of logistics costs, meaning an inefficient process can lead to significant long-term financial strain for your business.
What is Last Yard Delivery?
Last yard is an extension of last mile delivery, placing packages exactly where the consumer is rather than to an end location that may require additional steps. Let’s take a large enterprise office space, for example. Last mile delivery may mean delivering packages to the loading dock of the office, so the package still needs to go through some process to reach the employee. Last yard delivery would be delivering this package directly to the employee’s desk, so no additional step is required. Last yard delivery is growing significantly to improve employee satisfaction, minimize errors such as misplaced, lost, or stolen packages, and enhance security and compliance.
Challenges in Last Mile and Last Yard
While similar, there are some distinct differences between last mile and last yard delivery. Each faces its own set of challenges but also has its own unique benefits. However, as facilities technology continues to expand, the value of last yard delivery is becoming increasingly clear. One of the major differentiators between last mile and last yard deliveries is the logistics challenges they face. Because last mile focuses on a broader range, some of its main challenges are focused on route optimization and package security. Remember, last mile does not mean the package is in the hands of the customer; rather, it has been delivered to a designated space, such as a mailroom in a large building or a warehouse offsite, and can result in stolen or misplaced packages.
Additionally, urban areas or facilities with construction face route challenges, making timely deliveries difficult. While last yard delivery can face some of the same challenges last mile deliveries do, their main challenges come from building access, recipient availability, and verification. Because last yard deliveries are commonly completed when the package actually meets the intended recipient, ensuring schedules and verification are aligned can be a challenge.
Why We Focus on Last Yard Delivery
When it comes to last yard delivery, automation is key. Having a platform that focuses on last yard automations and features provides the resources your team needs for a seamless delivery process. Our focus on the last yard is based on exceeding communication standards and providing a secure environment for package delivery while helping reduce costs for your team. How does last yard delivery reduce costs? Efficiency and utilization. Effective last yard operations lead to:
- Reduced redelivery attempts
- Decreased customer service costs and complaints
- Reduced package theft or damage
- Improved inventory turnover
- Decreased liability
We also have a strong focus on industry-specific solutions, and for healthcare and pharma, last yard delivery is vital. Packages with specific temperature or light controls can be delivered safely. Additionally, healthcare and pharma facilities often rely on emergency deliveries, requiring specialized transportation, immediate communication, and verification for compliance, all of which require the specifics of last yard delivery.
Your Last Yard Delivery Solution with SCLogic
SCLogic is one of the leading providers of last yard delivery software; it’s our bread and butter! Serving enterprise, higher ed, healthcare, pharma, government, and banking industries, we have created our platform, Intra, to solve your company’s unique pain points regarding package tracking and delivery. Email marketing@sclogic.com for more information, or schedule your demo here!
